Windows Collector 6.8.X Release Notes

Software Requirements

Supported operating systems


  • Windows 7 - 32 and 64 bits - requires OS update (see pre-requisites below)
  • Windows 8 and 8.1 - 32 and 64 bits
  • Windows 10 - 32 and 64 bits


  • Windows Server 2008 R2 - 64 bits - requires OS update (see pre-requisites below)
  • Windows Server 2012 and 2012 R2 - 64 bits

Note that Windows XP, Windows Vista, Windows Server 2003, and Windows Server 2008 are no longer supported.


  • The targeted device must be able to communicate via TCP and UDP with the Engine.
  • To install the Collector using their MSI, the Windows installer (msiexec) version 3.0 or higher is required.
  • The installation of the Collector 6.8.x on Windows 7 (32 and 64 bit) and Windows Server 2008 R2 (64 bit) devices requires update Microsoft KB 3033929 to be previously applied.

Nexthink dependency matrix

The latest Engine is always compatible with the latest version of Collector and with all its previous versions. If you want to upgrade to the latest release of the Collector, we encourage you to upgrade your Engines first.

  Engine 6.8 or higher Engine 6.7
Engine 6.1 Engine 5.3
Collector 6.8 OK

Not OK

Not OK

Not OK

Collector 6.7



Not OK

Not OK

Collector 6.1



OK - without DirectAccess support

OK - with DirectAccess support in Engine 5.3.6, 5.3.7, and 5.3.8 only

Collector 5.3 OK OK OK OK


New Features

  • [EUF-107] - The Collector displays campaigns with workflows of questions.
  • [EUF-593] - The Collector does not run any End-User Feedback components on servers.

Fixed issues

Customer issues

  • [Support-14663] [CLT-2258] - Fix for missing hardware information.
  • [Support-14596] [CLT-2259] - Fix for OS not reported correctly.
  • [Support-14184] [CLT-2193] - Fix for duplicate devices on Engine.

Internal issues

  • [EUF-538] [EUF-523] - Collector failure on Windows 7.
  • [EUF-585] [EUF-552] [EUF-582] - In some circumstances, the Collector needed an unnecessary reboot after update.
  • [EUF-563] - The Collector becomes unresponsive when its service is stopped.
  • [EUF-210] - The Collector displays a wrong error message when a campaign preview failed.
  • [EUF-576] - The Collector fails when running a campaign preview if the user name contains a space character.
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